After Sales Service

We are committed to providing customers with high-quality after-sales service to ensure your satisfaction and trust after purchasing our products. Please read the following after-sales service policy carefully to understand our service commitments and related processes.
After-sales Service Scope
We will provide after-sales service support to all customers who purchase our products.
After-sales services include but are not limited to product quality issues, logistics damage, after-sales consultation, etc.
After-sales Consultation and Support
If you encounter any problems or need consultation while using our products, you can contact our customer service team through the following methods:
1. Online customer service: We provide real-time online customer service support. You can communicate directly with our customer service staff through the online chat window on the website.
2. Email: You can send your questions to our after-sales service email and get a reply in the shortest time.
3. Telephone consultation: We provide an after-sales service hotline. You can call this number to communicate with our customer service staff.
After-sales Processing Process
After you raise post-sales issues with us, we will handle them according to the following process:
Problem consultation: Our customer service staff will understand the problem in detail with you and provide appropriate solutions or suggestions.
Problem Confirmation: If the problem requires return, replacement or repair, we will ask you to provide relevant evidence (such as photos, videos, etc.) to confirm the problem.
Solution: Depending on the nature and circumstances of the problem, we will provide reasonable solutions, including return, replacement, repair or compensation, etc.
Implementation plan: Once we reach a consensus with you, we will immediately start implementing the determined solution and notify you of the relevant progress in a timely manner.
Confirmation feedback: After the problem is resolved, we will provide confirmation feedback with you to ensure your satisfaction with the after-sales service.
After-sales Responsibility
If the problem is caused by our product quality issues, we will take full responsibility and provide reasonable solutions.
If the problem is caused by personal factors, we will assist the customer to solve the problem, but part of the cost may be borne by the customer.
After-sales Time Limit
We will deal with your after-sales problems as soon as possible and provide solutions in the shortest time.
For issues such as returns, replacements or repairs, please contact us within the specified time limit after receiving the product, and complete the relevant procedures within the agreed time.
Please note: In order to better provide you with after-sales service, please properly keep relevant documents such as purchase vouchers, invoices, and product packaging. When you communicate with us, we hope that you can provide a detailed description of the problem and relevant evidence so that we can understand and handle the problem more accurately.