Return Policy
We are committed to providing customers with high-quality products and a satisfactory shopping experience. If you have any dissatisfaction or problems with our products, please read the following return policy carefully and follow the prescribed procedures for return.
Return Conditions
The product has not been used, modified or damaged.
Products must be returned within the specified return period after purchase.
Return Process
Before returning an item, please contact our customer service team to detail your return reason and requirements.
Our customer service team will provide you with a return request form that you need to fill out and submit.
After receiving your return request, we will evaluate and confirm whether it is eligible for return.
If eligible for return, we will provide you with a return authorization number and provide a return address.
When packaging your returned product, please ensure it is packed securely and properly protected to avoid damage during shipping.
When returning items to us, please be sure to clearly mark the package with the Return Authorization Number and send the product back via a trackable logistics channel.
Return Responsibility
You will be responsible for shipping and handling fees (if any) incurred on returns.
We will refund or replace the product after we receive the return and confirm that the product meets the return conditions.
If a product has quality problems or is returned due to our error, we will bear the shipping and handling fees incurred for the return.
Refund Method
If you paid via online payment or bank transfer, we will refund the money according to the original payment method. We can also provide refunds through other methods at your request.
Please note: For customized products, due to their special nature, we generally do not accept returns. However, if there are quality problems with the product, we will negotiate and resolve them based on the actual situation.
During the return process, we recommend that you keep all return-related documents, communication records, and logistics tracking information to facilitate querying and tracking the return status.